In any organization it is important to aim for continuous improvement as part of the overall strategy. This could be considered of extra importance for procedures used in the health-care sector where human lives might be at stake. In this environment the reliability of the system is of utmost importance.

Docmap^® is used in a number of healthcare organizations for keeping policies, procedures and other documentation. Workflow functionality is used to ensure that a new or revised procedure is approved by the right instance before being published and made valid.

In this setting, Docmap^® can also be used to collect information. The Observation and Improvement module can be used for reporting deviations or suggestion for improvement. A pre-defined workflow can be set for each observation type, assuring that each observation is handled in the right instances.